FAQ

What types of clothing does Lavender Blu Boutique offer?

Lavender Blu Boutique specializes in a curated selection of stylish and trendy clothing. Our offerings include high-quality designs that prioritize comfort and style, making them ideal for fashion enthusiasts. 

How can I ensure the right fit when ordering clothing online?

To ensure the right fit, we recommend consulting our sizing guide available on the product pages. It provides detailed measurements for each size, allowing you to compare them with your own measurements. If you have further questions about sizing, please feel free to contact our customer service team.

What is your return policy for clothing items?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need the receipt or proof of purchase to initiate a return. For more details on the return process, please refer to our return policy section.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are non-returnable. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different size or color?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new size or color. This ensures you receive the desired item promptly. Please refer to our return policy for more information on the return process.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with your purchase.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. For specific information regarding international orders, please refer to our shipping policy or contact our customer service team.